Frequently asked question

MobiUrja delivers fuel in fully secure manner, to your doorstep, in specialised refueller for all your vehicle(s) – bus, truck, tractor and fleet; construction equipments; machinery or generator sets. So that you can focus on other important aspects of your business.
Our Trained and certified MobiUrja delivery F delivers top quality fuel at your preferred address and time.
You pay the same or discounted price per litre of diesel as you would at nearby petrol pump. Diesel prices changes on daily basis and differs from state to state as decided by Oil Marketing Companies. However for some segment of customer a small delivery fee or convenience fee may be charged.
We are starting our delivery services in city of Delhi, Gurgaon, Faridabad, Noida, Greater Noida, Yamuna Expressway Region, Agra and Mathura. We will soon be expanding to other cities in state of Haryana, Punjab, Uttar Pradesh, Rajasthan, Maharashtra, West Bengal, Madhya Pradesh & Chhattisgarh.
You can place order for fuel on MobiUrja App or Website anytime with a freedom choose a delivery time slot that best suits your requirements – overnight, early morning or when your fleet is idle. MobiUrja fuel delivery time slots differs from location to location. You can check available delivery slots by entering your delivery address by logging into your account.
MobiUrja purchases top quality Unleaded Regular and Unleaded Premium diesel from the same Oil Marketing Companies such as Indian Oil, Bharat Petroleum, Hindustan Petroleum, Reliance or Nyara etc. who supply diesel to the petrol pumps nearby you. Our fuel complies with the latest Bharat Standard-VI (BS-VI) quality and emission norms of Bureau of Indian Standards (BIS).

ORDERING

Create account by visiting www.MobiUrja.com OR download MobiUrja mobile app (coming soon); by providing basic details. Click here to see “how it works”. (hyperlink to how it works section). Curious about filling your FLEET? Fleet managers with multiple vehicles can request a call back from MobiUrja through our fleets’ page. Click here (hyperlink to “fleet section”)
The pre-authorization is not an actual charge to your credit card. It allows us to check that your payment method is okay for use before we reach your delivery address. Because we do not charge you any money until the fuel delivery has been completed, this pre-authorization confirms your payment method is valid before we route to your location. Once we successfully deliver your fuel, the pre-authorization disappears and is replaced by the actual cost of your fuel. We don’t maintain the pre-authorization past the time of your delivery. If you find that your account has a hold on it from MobiUrja past the date of your delivery window, your payment provider may be keeping it on your account for their own security reasons.
There may be small charge for cancellation if your delivery has already been routed (our Fuelling Delight Executives (FDE) is on their way), if we are unable to access your vehicle or machinery due to being unreachable, or if all of the vehicles on your order are missing/not-fillable. If you need to cancel an order, we suggest doing so before the start of your delivery window. Cancellation fee per order may be Rs 100 or 5% of your cart value, whichever is minimum.
MobiUrja’s dispensers are certified by Govt.’s Weights and Measures department through the same certification process as your nearby petrol pump is certified. MobiUrja uses similar pump and meter technology you’d find at a nearby petrol pump, including an auto shut-off when your tank reaches its full capacity. You can also take a quantity test on a calibrated 5 litre measuring jar certified by Govt.’s Weights and Measures Department.
Minimum order quantity is 50 litres. There is no limit to maximum order quantity provided you have proper licence from district authority for storage or use of fuel.
Payment for MobiUrja service is collected through cash, cheque, bank deposit, net banking (NEFT/RTGS), UPI, Wallets and credit & debit card, updated in your MobiUrja account.

DELIVERY

No. We deliver fuel in a contactless and automatic manner. Just open and unlock the fuel tank lock, and we’ll take care of the rest. Our Fuelling Delight Executives (FDE) are trained to a high standard of safety and service, and operate specialized fuel trucks built to securely contain and distribute fuel. Your vehicle and machinery will always be treated with the utmost care.
Before making an order, you will be asked to provide some basic information about your vehicle or machinery: make, model, colour, year and license plate number or identification number of machinery. Alternatively you can also opt for our unique QR code or RFID tag based identification system. A unique QR code or RFID tag will be pasted on your vehicle or machinery, at the time of delivery our Fuelling Delight Executives (FDE) will scan the QR code or RFID tag to locate your vehicle or machinery and refuel it.
MobiUrja delivery vehicle are equipped with a 10 meter hose, we’re able to reach most vehicles or machinery. If our dispenser can’t get close to them, we will contact you. If we are unable to refuel even after reasonable attempts, you may be charged a small cancellation fee.
Yes. MobiUrja’s delivery vehicles are certified for safety by Petroleum and Explosives Safety Organisation and carry safety equipment such as fire extinguisher, spill containment and sand bucket and traffic cone. Our Fuelling Delight Executives (FDE) are hazmat trained on handling flammable liquids and operation of safety devices.
MobiUrja is expanding across India, It’s our vision to reach you and take care of your fuelling demands. Please provide your email and zip code / postal code in our “create account” form, and you’ll be the first to know when MobiUrja is available in your area. You can also follow us at facebook.com/MobiUrja to stay up to date on all of our expansion announcements!
No! As of now Govt. of India has not allowed doorstep delivery of diesel through mobile refuellers to cars and two-wheeled vehicles.
We love hearing how our customers #getMobiUrja. If door-step delivery service has improved your life, spread the word to your friends, family and co-workers. You can also follow us on Twitter and Facebook.
Not quite yet. If you are interested in CNG or Petrol door-step delivery service, or that of any other fuels, please let us know at info@MobiUrja.com. As we expand our service options we will let you know when your desired fuel might be available on MobiUrja.